When you purchase a new, unused EVER ADVANCED Products from www.everadvanced.com ,your product is covered under our one-year manufacturer warranty. Our warranty covers parts that affect the functionality of the product.
For any claims in regards to any missing parts or any cosmetic damage, customers must contact us within 30 days of purchase. A sales receipt for proof of purchase, along with photos or videos of the issue, is required when submitting any warranty claims.
If upon reviewing your claim, we find that a manufacturer defect exists with your EVER ADVANCED product that affects the functionality of the product, we will either repair or replace the part or product at no charge to you. In some instances, we will request the damaged part be sent back to our warehouse for inspection. If the part is not shipped within three weeks of receiving the return label, the warranty for your product will be null and void for the remainder of the warranty period.
We will not honor any claims and damage due to normal wear and use, misuse, neglect, abuse, alterations, improper maintenance, storage, or cleaning.
Misuse of a product includes but is not limited to:
Exceeding weight restrictions
Not using as instructed
Not heeding warning labels and recommendations as provided on instructions or packaging
Dropping the item
Improper care maintenance
Failure to dry your products
If your warranty has expired and you need to order replacement parts, please get in touch with us at firstname.lastname@example.org
Please get in touch with us regarding the vendor in question, and we can confirm if they are authorized!